Privacy Policy

The use of this website is governed by the present terms, the applicable Greek and European legislation, and specifically the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

The Company is committed to protecting users’ personal data and fully complies with relevant privacy laws.
1. Data Collection: The company collects only the strictly necessary information for completing the order (name, shipping address, contact phone number, email).
2. Data Processing: Personal data is used exclusively for processing orders, communicating with customers, and fulfilling legal obligations (such as tax record-keeping, etc.).
3. Non-commercialization and Non-disclosure: The company does not trade, lease, share, or process users’ personal data for marketing purposes or other unauthorized purposes.
4. Data Security: We have taken all necessary technical and organizational measures to protect your data from unauthorized access or leakage.
5. User Rights: Users have the right to access, correct, delete, restrict processing, and portability of their data. For any request, they can contact the company via email at [ sales@anana.coffee ].
6. Regarding hyperlinks: If hyperlinks are provided by third parties, this privacy policy does not apply, and the respective privacy policy of each website is applicable.

Below we present the data we collect:
A) When visiting and navigating our website, your IP address (Internet Protocol address), the website from which you are visiting us, device identity or other device identifiers, the date, time, duration of
the visit, browser type, browser settings, user origin, and operating system are recorded.
These technical details may, in some cases, constitute personal data. We limit the collection of data to what is absolutely necessary to ensure compliance with the data processing principle of minimizing data processing.
As a general rule, we use technical data, but only to the extent necessary for technical reasons, for the operation and protection of our website and application against attacks and malicious use, as well as in pseudonymous or anonymous form for statistical purposes.
B) For the specific purposes of processing Personal Data, for which you voluntarily provide us with data, such as by registering as a user on our website, the company collects and processes the following information:
-Full name
-Contact details (email address)
-Username
-Password

In the case that you provide personal data on behalf of a third party, you must have obtained the third party’s consent before disclosing their data to us. In this case, before these individuals provide you with the above consent, you must inform them about this personal data protection policy.

Purposes of Processing and Legal Basis

The company collects, processes, and uses your Personal Data primarily when you visit the company’s website, register on it, exclusively for the purposes of the services provided by the website and particularly for: a) monitoring website traffic, b) improving the services we provide through navigation on our website, c) aiming for faster service and general communication with you using the details you provide when registering as a user, as well as through messages you send to our email address, d) complying with the obligations imposed on us by the Regulation, e) periodic sending of newsletters for recipes, dietary news, etc., f) fulfilling our legal obligations and raising claims therefrom, g) protecting the interests of our company, and h) for statistical and research purposes.
We would also like to inform you that in the event of a merger or acquisition of all or part of our business by another company, we will share information with that successor company, from which we will require compliance with our personal data protection policy.

The company stores and uses your Personal Data when you contact us by phone or email, or when you want to send us information by any other means, and as a result, you transmit your data to us for this purpose.

Furthermore, we store and use personal data and technical information to the extent necessary to prevent and address any malicious use or other illegal behavior on our website, e.g., to maintain data security in the event of attacks on our IT systems. Finally, we store and use your data to the extent that we are legally required to do so, such as in the event of an official directive or a judicial or other decision by the Authorities, as well as to safeguard our rights and claims, and for the defense of the company in court.

The processing of Personal Data is carried out, depending on the case, in accordance with applicable legislation and this privacy policy, or based on your given consent. In some cases, data is used only in pseudonymous or anonymous form.

Retention Time and Location of Your Personal Data

Your data is stored in the company’s system, which is hosted on a server located in England by Iomart Hosting Ltd. The server is managed with the appropriate methods, exclusively and solely by a strictly limited staff from the company itself and the staff of the server provider.

We retain your data for as long as necessary to complete the purpose for which we collected it. For example, if you have registered on our website, we retain your data for as long as you remain a member. A different retention period applies depending on the purpose of the processing. Once the retention period has passed, the data is deleted accordingly. We delete your personal data upon your request.

Beyond the rules we have established, there are other periods during which we are obligated to keep records. For example, tax records must be kept for at least 5 years. These specific mandatory retention periods may vary depending on the applicable national legislation.

We emphasize that even if you submit a request for the deletion of your data, we may retain some of it solely due to legal obligations or for the establishment, exercise, and defense of legal claims. In this case, the data will not be used for any other purpose.

Cookie Policy

Cookies are small text files that are installed on your computer to improve your experience when using our application.

What categories of cookies exist?

Absolutely necessary cookies:

These are required for navigation within the application and for using the features it provides. Without the use of such cookies, the proper functioning of the website cannot be guaranteed (e.g., text registration), even during browsing between pages within the application.

Functionality cookies:

These allow a website/application to store information that has already been submitted (such as username, language preference, or the user’s location) and enhance the user’s ability to enjoy personalized browsing. These cookies collect anonymized information and do not allow for the tracking of browsing across websites.

Performance cookies:

These collect information about the use of a website/application – for example, which pages the user visits most frequently and whether they encounter error messages from the website. These cookies do not store information that can be used to identify users. The stored information is used exclusively to improve and enhance the performance of the website and, therefore, the experience provided to the user.

Third-party cookies we use:

The cookie services we use relate to website usage, and the advertisements are related to the service we provide. The following cookies will only be installed if you give us your explicit consent.

Modifications of Terms

The company reserves the right to modify the terms of use at any time, with effect from their publication on the website. Users are advised to regularly check the terms of use for any changes.

Contact

For any questions regarding the terms of use or the privacy policy, you can contact us at:
Email: sales@anana.coffee
Address: Syrou 27, Holargos, Athens
Phone: 210-6543542

Continued use of the website implies full acceptance of the above terms.